Refund Policy

Last updated: March 8, 2026

At SignalEdge AI, we want every subscriber to feel confident in their purchase. This Refund Policy outlines in detail the terms, conditions, and procedures for requesting and receiving refunds for subscription payments made through our platform.

1. Overview

SignalEdge AI is a subscription-based service that provides AI-generated trading signals and market analysis for informational purposes. All payments are processed by Paddle, our authorized Merchant of Record. This Refund Policy applies to all subscription purchases made through the Service.

We understand that circumstances change, and we strive to handle all refund requests fairly and promptly.

2. Refund Eligibility

We offer refunds under the following conditions:

2.1 First Payment — 14-Day Money-Back Guarantee:

  • If you are not satisfied with the Service after your first payment, you may request a full refund within 14 days of that first charge
  • This is a no-questions-asked guarantee for first-time paying subscribers
  • The refund will be for the full amount of the first subscription payment
  • Your access to the Service will be terminated upon refund processing

2.2 After 14 Days — Case-by-Case Review:

  • Refund requests made after the 14-day money-back period will be reviewed on a case-by-case basis
  • Circumstances that may warrant a refund include: documented technical issues that prevented you from accessing the Service, billing errors or duplicate charges, extended service outages that materially impacted your subscription period
  • We will review each request fairly and respond within 2 business days

2.3 One-Time Payment:

  • Each purchase is a one-time payment for 30 days of access. There are no automatic renewals or recurring charges
  • Refund eligibility is determined based on the 14-day money-back guarantee outlined in section 2.1 above
  • After the 14-day period, refunds are generally not issued for unused time within your 30-day access period

3. Non-Refundable Situations

Refunds will generally NOT be issued in the following circumstances:

  • Signal Performance Dissatisfaction: Unhappiness with signal outcomes, trading results, or the accuracy of predictions. Our signals are for informational purposes only, do not constitute financial advice, and do not guarantee profits. Trading involves inherent risk. See our Terms of Service for full details.
  • Unused Service: Failure to log in to or use the Service during your access period does not entitle you to a refund. The Service remains available to you throughout your 30-day access period, regardless of whether you choose to use it.
  • Terms of Service Violations: Accounts suspended or terminated due to violations of our Terms of Service, including but not limited to: redistribution of signal data, unauthorized sharing of account access, fraudulent activity, or abuse of the platform.
  • Change of Mind After 14 Days: General change of mind after the 14-day money-back guarantee period has expired, unless there are documented technical or service issues.
  • Third-Party Issues: Issues related to your brokerage, exchange, internet connection, device, or other third-party services that are outside our control.

4. How to Request a Refund

To request a refund, please follow these steps:

Step 1 — Contact Support:

Step 2 — Provide Required Information:

  • Your full name as registered on the account
  • The email address associated with your SignalEdge AI account
  • The date of the charge you are requesting a refund for
  • The subscription plan you were charged for (Starter, Pro, or Elite)
  • The reason for your refund request (this helps us improve our Service)
  • Any relevant transaction IDs or Paddle receipt numbers (if available)

Step 3 — Await Review:

  • Our support team will review your request and respond within 2 business days
  • We may ask for additional information or clarification if needed
  • You will receive an email notification with the outcome of your request (approved or denied, with explanation)

5. Refund Processing and Timeline

Once a refund is approved:

  • The refund will be processed by Paddle, our Merchant of Record, on our behalf
  • The refund will be issued to your original payment method (the credit card, debit card, PayPal, or other method used for the original transaction)
  • Processing time is typically 5–10 business days, depending on your bank or payment provider. Some financial institutions may take longer to reflect the refund on your statement
  • You will receive an email confirmation from Paddle when the refund has been initiated
  • Refunds are issued in the original currency of the transaction. Exchange rate differences may result in a slightly different amount than originally charged

Important: Upon refund processing, your access to the Service will be revoked. If you wish to use the Service again in the future, you will need to subscribe to a new plan.

6. Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund:

  • If you used the Service for a significant portion of the access period before requesting a refund (after the 14-day money-back period)
  • If the issue that prompted the refund request affected only part of the access period (e.g., a service outage of limited duration)

Partial refund amounts will be calculated on a pro-rata basis and communicated to you before processing.

7. Access Expiry

Since each purchase is a one-time payment, there is no subscription to cancel. Your access works as follows:

  • Each purchase grants you 30 days of access from the date of payment
  • Your access expires automatically at the end of the 30-day period — you will never be charged again unless you manually make a new purchase
  • Your account and data will be retained for 90 days after your access expires, after which it may be permanently deleted
  • You may purchase another month of access at any time

If you need assistance with your account, contact us at support@signaledgeai.com.

8. Disputes and Chargebacks

Before filing a dispute or chargeback with your bank or credit card company, we strongly encourage you to contact us first at support@signaledgeai.com. We are committed to resolving issues quickly and fairly.

  • Filing a chargeback without first contacting us may result in delays and additional complications
  • Fraudulent chargebacks (disputing a legitimate charge) may result in account suspension and potential legal action
  • If a chargeback is filed, we will provide Paddle with relevant transaction documentation

9. Special Circumstances

We recognize that exceptional circumstances may arise. The following situations will be reviewed with additional consideration:

  • Extended Service Outages: If the Service experiences a prolonged outage (exceeding 48 hours) that materially impacts your access period, you may be eligible for a prorated credit or refund for the affected period
  • Billing Errors: If you are charged incorrectly (wrong amount or duplicate charge), we will issue a prompt full refund for the erroneous charge
  • Unauthorized Transactions: If you believe an unauthorized person made a purchase using your payment method, contact us immediately as well as your bank or card issuer

10. Plan Changes

  • Currently, only the Pro plan is available. Additional plans (Starter and Elite) are planned for future release
  • When additional plans become available, any plan change will take effect on your next purchase
  • Plan changes do not affect the 14-day money-back guarantee timeline, which is calculated from the date of each purchase

11. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. When we make changes:

  • We will update the "Last updated" date at the top of this page
  • Material changes will be communicated to registered users via email at least 14 days before taking effect
  • The updated policy will apply to all transactions made after the effective date of the change
  • Transactions made before the effective date will be governed by the policy in effect at the time of the transaction

12. Contact Information

For any questions about this Refund Policy, to request a refund, or to discuss your purchase, please contact us:

Email: support@signaledgeai.com

Company: H4StrategyLabs DOOEL (operating as SignalEdge AI)

Website: https://signaledgeai.com

We aim to respond to all refund-related inquiries within 2 business days. Your satisfaction and trust are important to us, and we will work to resolve any billing concerns as quickly as possible.